Refund Policy
We want every student and parent to feel confident when joining Redfern Academy. Our refund terms are designed to be clear, fair and easy to understand.
Seven-Day Refund Period
You may request a full refund within seven calendar days of your initial subscription purchase.
Refund Eligibility
To be eligible for a refund:
- Your request must be submitted within seven calendar days of your initial purchase.
- The request must be sent to zoe@redfernacademy.com.
- You must provide the email address used to purchase your subscription.
- Please include your full name and purchase date where possible.
After Seven Days
Refund requests submitted more than seven calendar days after the initial purchase will not normally be eligible for a refund.
The seven-day period begins on the date the first subscription payment is successfully processed.
Monthly Subscriptions
Monthly subscriptions renew automatically unless they are cancelled before the next billing date.
You may cancel at any time to prevent future charges. After cancellation, access will normally remain available until the end of the current paid billing period.
Monthly renewal payments are non-refundable unless required by applicable consumer law.
How to Request a Refund
Email zoe@redfernacademy.com within the seven-day refund period.
Please include:
- Your full name
- Your account email address
- Your purchase date
- A brief explanation of your request
Exceptions and Consumer Rights
Redfern Academy reserves the right to refuse requests that appear to be fraudulent, abusive or made in bad faith.
Nothing in this policy limits any statutory consumer rights that cannot legally be excluded. Where applicable law gives you rights beyond those described in this policy, those legal rights will continue to apply.
Need Help With a Refund?
Contact our support team with your account details. We aim to respond to refund requests within three business days.
zoe@redfernacademy.comThis policy applies to purchases made directly through Redfern Academy. Refund processing times may vary depending on the original payment provider and your bank.